Privacy Policy

Effective Date: March 1, 2025

1. Who We Are

Hyve Pilates LLC ("Hyve Pilates," "we," "us," or "our") operates a Pilates studio at 57 Hamburg Tpke, Suite C, Riverdale, NJ 07457, offering reformer, mat, and barre classes. This policy explains what personal information we gather when you visit hyvepilates.com, book or pay through our scheduling platform, message us, or take class at the studio (together, our "Services"), and how we handle that information.

We do not sell your personal information. We share it only in the limited ways described below.

2. Agreement to This Policy

When you use our Services, you accept the practices described here. Some features, such as booking classes or purchasing memberships, require you to create an account and provide certain details. If you choose not to provide them, those features will not be available to you.

3. Third-Party Platforms

Class booking, account management, and payments are handled through Momence, and card payments are processed through Stripe. Information you enter on those platforms is also governed by their own terms and privacy policies. We encourage you to review them. Our website and messages may also link to outside sites, such as social media pages. We are not responsible for how those sites handle your information.

4. Information We Collect

Information you give us directly

• Contact details, such as your name, email address, phone number, and mailing address
• Account and booking details, such as your class history, purchases, and membership status
• Payment information, which is entered into and stored by our payment processors, not by Hyve Pilates
• Health and fitness details you share on waivers, intake forms, or in conversation with staff, such as injuries, pregnancy, or medical conditions relevant to your safety in class
• Emergency contact information
• Messages you send us by text, email, social media, or website forms

Information collected automatically

• Device and browser details, IP address, general location, pages viewed, referring sites, and the date and time of your visit
• Cookies and similar technologies that help our website and booking tools function and help us understand how visitors use them

You can set your browser to block or alert you about cookies. Some booking and login features may not work properly if you do.

Photography, Video, and Audio Recording

By entering the studio, you agree that you may be photographed or filmed during classes and events, and that those images and recordings may be used in our website, social media, advertising, and other promotional material without compensation.

The studio is also monitored by audio and video recording at all times for safety, security, and operational purposes, and our team reviews these recordings regularly. By entering the studio, you acknowledge and consent to being recorded. Please keep this in mind while on the premises, and do not say or do anything in the studio that you would not want recorded or heard by our team.

Recording is not used in restrooms or any changing areas.

5. How We Use Your Information

We use your information to:

• Create and manage your account, bookings, memberships, and purchases
• Process payments and send receipts
• Keep you safe in class and allow instructors to offer modifications
• Respond to your questions and requests
• Send class reminders, schedule changes, account notices, and policy updates
• Send promotions, offers, and studio news, which you can opt out of at any time
• Understand how our website and Services are used so we can improve them
• Enforce our policies, prevent fraud, and meet legal obligations

Health information you share is used only to support your safety and experience at the studio. We do not use it for marketing.

6. When We Share Information

We share personal information only:

• With service providers that help us run the business, such as our booking platform, payment processor, email and text messaging tools, website host, and accounting software, and only as needed for them to perform those services
• With a partner in a joint promotion or giveaway, and only if you choose to take part and are told in advance that your information will be shared
• When we believe in good faith that disclosure is required by law, subpoena, or government request, or is needed to protect the safety, rights, or property of our clients, staff, the studio, or the public
• As part of a sale, merger, or other transfer of all or part of our business, in which case client records may transfer to the new owner

We never give or sell your contact information to other companies for their own marketing.

7. Text Messages and Email

When you create an account or make a purchase, you may be added to our email list and receive class, account, and promotional messages. If you give us your mobile number, you may receive text messages from us, including booking confirmations and replies to your messages. Message and data rates may apply.

To stop marketing emails, use the unsubscribe link in any email. To stop text messages, reply STOP. You will still receive messages tied to your account or bookings, such as receipts, cancellations, and policy changes, while you remain an active client.

8. Your Choices and Rights

You may:

• Review and update your account details by logging into your account
• Ask us for a copy of the personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete your account and personal information

We will need to verify your identity before acting on a request. Some information may be kept after deletion when required for legal, tax, accounting, or safety reasons, such as signed waivers and transaction records. Information already held by third-party platforms is also subject to their own retention practices. We may decline requests that are excessive, repetitive, or would affect the privacy of others.

9. How Long We Keep Information

We keep personal information for as long as your account is active and afterward only as long as reasonably needed for the purposes in this policy, including legal, tax, and recordkeeping requirements.

10. Security

We rely on our booking and payment partners' encrypted systems and take reasonable steps to protect your information. No website, app, or transmission method is completely secure, so we cannot guarantee absolute protection. Please use a strong, unique password for your account and keep it private. If you forget your password, use the reset option on the login screen.

11. Children

Our online Services are not directed to children under 13, and we do not knowingly collect personal information from them online. Any minor attending class must be registered by a parent or guardian. If you believe a child has provided us information without consent, contact us and we will remove it.

12. Changes to This Policy

We may update this policy periodically. The effective date at the top shows when it was last revised. For significant changes, we will make reasonable efforts to notify account holders by email or through our booking platform. Continued use of our Services after an update means you accept the revised policy.

13. Use of AI Tools

Some content on our website, in our emails and text messages, and on our social media may be created or edited with the help of artificial intelligence tools. This content is provided for general information about our studio and Services and is not medical or professional advice. If anything appears inaccurate, please contact us so we can correct it.

14. Contact Us

Questions or requests about this policy can be sent to:

Hyve Pilates LLC
57 Hamburg Tpke, Suite C
Riverdale, NJ 07457
Email: info@hyvepilates.com
Text: 973-216-7898