FAQs

  • This means the class hasn’t unlocked yet. There is nothing wrong with your account, just check back when the booking window has opened.

  • Our schedule opens on a rolling two week basis, Unlimited members receive early booking access every Friday, and drop in and class pack clients can book starting Sundays.

  • We get that schedules change, but consistent attendance keeps classes fair for everyone.

    All cancellations or changes must be made through the MOMENCE app or website. Requests sent via email or DM are not valid.

    Early Cancellation
    Cancellations or changes made at least 5 hours before class start time are considered early cancellations and incur no penalty.

    Late Cancellation
    Cancellations or changes made within 5 hours of class start time are considered a late cancel.
    • Members (4x, 8x, 10x and Unlimited), $0 late cancel fee
    • Drop In and Class Pack, class credit is forfeited

    No Show
    A no show occurs when you miss a class without cancelling.
    • Unlimited Members, $40 no show fee
    • Drop In and Class Pack, class credit is forfeited

  • True beginners should start with an Introduction class, then move into Level 1 and 2 focused classes, Level 1 clients should take Level 1 and 2 focused, Level 2 clients can take either Level 1 and 2 or Level 2 and 3 focused, and Level 3 clients should stick with Level 2 and 3 focused classes. Sitting boxes, jump boards, and a variety of handheld props are incorporated into every class.

  • We offer a discounted INTRO class every Saturday. Keep in mind, all of our (Level 1 and 2 Focused) classes are beginner friendly.

  • We offer FREE parking right in front of our main entrance. Never pay for parking to take a class.

  • We use ten (10) Allegro 2 Reformers by Balanced Body. This keeps class manageable, focused and personal.

  • All of our classes are 50-minutes.

  • Grip socks (required), a water bottle, and yourself! (Need socks? We have plenty of cute pairs for purchase in-studio.)

  • All purchases are made via our website pricing page or in MOMENCE, our point of sale application available in the app store for ios and android.

    https://apps.apple.com/us/app/momence/id1577856009

    https://play.google.com/store/apps/details?id=com.ribbon.mobileApp&hl=en_US

  • Yes, If a class is full we offer waitlists. You can add yourself to the waiting list and will be automatically added into the class after a spot has opened. You are responsible for removing your self from the waitlist if your plans change. You will be notified via SMS/Email once booked into the class from the waitlist. Please keep an eye on your notifications, especially within 60 minutes of class start time, as movement can happen quickly.

  • Yes, our Level 2 and 3 focused classes incorporate more advanced and experienced movements, and we also host pop up Level 3 classes along with our Cardio series for an added challenge.

  • For safety and flow, we do not allow anyone to join class more than 7-minutes late. We also encourage everyone to arrive at most 10-minutes early to their class, to get settled and let their instructor know of any medical issues.

  • We accept HSA and FSA cards. Eligibility is determined by your plan. Please check with your provider.

Cancellation & No-Show Policies

Effective February 15, 2026 

If you are unable to attend a scheduled class, for any reason, you must cancel or reschedule utilizing Momence. Members (4x, 8x, 10x and Unlimited) enjoy $0 late-cancel penalty and no cancellation window. Drop-In and Class Pack clients must modify their scheduled class at least 5-hours in advance to avoid penalties. Cancellations made within 5 hours of class time are considered a late cancel. Drop-in and Class Pack clients who late cancel will forfeit the class credit used.

A no-show is when you miss a class without cancelling. Members will be charged a $40 fee for every no-show. Drop-in and Class Pack clients will forfeit the class credit.

All class modifications must be done online or in Momence. We are unable to accept any changes via email, DM or by phone.  We know life happens, but cancelling early helps us offer spots to waitlisted members and keep classes full and energetic for everyone. No exceptions.