FAQs

  • This means the class hasn’t unlocked yet. There is nothing wrong with your account, just check back when the booking window has opened.

  • We get that schedules change, but consistent attendance keeps classes fair for everyone.

    All cancellations or changes must be made through the MOMENCE app or website. Requests sent via email or DM are not valid and will be ignored.

    Early Cancellation
    Cancellations or changes made at least 8 hours before class start time are considered early cancellations and incur no penalty.

    Late Cancellation
    Cancellations or changes made within 8 hours of class start time are considered a late cancel.
    • Unlimited Members, $10 late cancel fee
    • Drop In, Class Pack, and Buzz Pass, class credit is forfeited

    No Show
    A no show occurs when you miss a class without cancelling.
    • Unlimited Members, $40 no show fee
    • Drop In, Class Pack, and Buzz Pass, class credit is forfeited

  • We offer a discounted INTRO class every Saturday. Keep in mind, all of our Level 1 classes are beginner friendly and designed for first time clients.

  • You may see a phone number on Google. This works, but we are not by the phone when a class is taking place. EMAIL is the best form of contact, no matter how quick the question, we will answer you back asap.

  • We accept HSA and FSA cards. Eligibility is determined by your plan. Please check with your provider.

  • Yes, we have a FREE parking lot right in front of our main entrance. Never pay for parking to take a class.

  • We use ten (10) Allegro 2 Reformers by Balanced Body. This keeps class manageable, focused and personal.

  • Reformer + Mat + Barre + Hot mat + Yoga

  • We recommend starting with a Level 1 class. All of our instructors are trained to give you modifications, but the level 1 class is the most beginner friendly.

  • All of our classes are 50-minutes.

  • Grip socks (required), a water bottle, and yourself! (Need socks? We have plenty of cute pairs for purchase in-studio.)

  • All purchases are made via our website pricing page or in MOMENCE, our point of sale application available in the app store for ios and android.

  • Our schedule opens every Sunday for the following 20-Days. Unlimited Members gain early access on Fridays and can book classes up to 22-days.

  • Yes, If a class is full we offer waitlists. You can add yourself to the waiting list and will be notified via SMS to confirm your spot if one opens up.

  • We offer a variety of advanced classes;

    Level 1 / 2 Mixed

    Level 2

    Level 2 / 3 Mixed

    Level 3

    Cardio

    Sculpt

    Soundtrack

  • For safety and flow, we do not allow anyone to join class more than 5-minutes late. We also encourage everyone to arrive at most 10-minutes early to their class, to get settled and let their instructor know of any medical issues.

Cancellation | No-Show | Attendance Policies

Effective January 1, 2026 

If you can’t make a scheduled class, please cancel or reschedule at least 8 hours in advance to avoid penalties. Cancellations made within 8 hours of class time are considered a late cancel. Unlimited members will be charged a $10 fee for each.  Drop-in, Class Pack and Buzz Pass will forfeit the class credit used.

A no-show is when you miss a class without cancelling. Unlimited members will be charged a $40 fee for every no-show. Drop-in, Class Pack and Buzz Pass will forfeit the class credit.

We’ve implemented a minimum attendance policy to help us run a more balanced and consistent schedule. If a class fails to meet our attendance requirement within 12 hours of the start time, it may be cancelled. Your class credit will be returned to your account and can be used to rebook any open class. You’re also welcome to email us if you’d like help getting placed into a different session.

We know life happens, but cancelling early helps us offer spots to waitlisted members and keep classes full and energetic for everyone. No exceptions.